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Terms and Conditions

Legal Notice

Visitors to our website are required to accept the following terms and conditions in return for the information given about us, our business and the services we provide.

Conditions of Use

1. We use our reasonable efforts to include accurate and up-to-date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

2. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent, and truthful as of the date of its preparation.

3. You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be solely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.

4. We do not accept any liability in connection with any third-party websites which may be linked or accessible through our website, and we do not endorse or approve the contents of any such site.

5. Except where expressly stated to the contrary the text and graphics in the information contained in this website is the copyright of Fitness First. You may download or print out individual selections of these web pages only if explicitly used for your personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or reproduction or incorporation of any part of it in any other work or publication, whether on paper or electronic media or any other form, is expressly prohibited.

6. The entire contents of these web pages remain our property and are copyright with all rights reserved.

Join or Renew (Level UP Campaign)

QAR500 off Voucher from Level UP Travel and Lifestyle

 

  • The campaign runs from August 1st to August 31st, 2024.
  • To qualify for the voucher, purchase a Fitness First Membership during the campaign period.
  • This offer applies to new memberships and renewals for duration of 6 months or more.
  • Excludes fully subsidized or complimentary memberships.
  • Minimum spend of QAR 1000* required to apply the discount on:
  • Airline ticketing
  • Worldwide hotel accommodation
  • Tours and excursions worldwide
  • Members must book their trip by September 30th for future travel dates; no extensions will be granted.
  • Eligible members will receive a discount code via email.
  • Members must provide the correct email address during sign-up or renewal.
  • If not received, check spam/junk folders; last voucher distribution by September 3rd, 2024.
  • To claim the offer and book travel, contact experience@levelup-dmc.com
  • One voucher per member per trip; non-transferrable and not redeemable for cash.
  • Fitness First is not responsible for members failing to book within the specified timeframe or for any trip-related issues or inquiries.

VIP Upgrade

VIP Members on VIP Upgrade enjoy the below benefits. By purchasing the VIP upgrade, You acknowledge that You have read, understood and agree to the following terms and conditions in full:

  • Free FF on Air Subscription
    • Your VIP upgrade must be active to enjoy this benefit
    • Access to FF on Air is via the Fitness First MENA app
  • Bring a Friend for Free at Weekends
    • Maximum one friend per day
    • Yours and your Guest access is determined by your membership tier
    • Your guest must visit the facility together with You, the member
    • Your guest cannot be a current member of Fitness First
    • VIP active status must be presented upon entry
    • Guest Policy applies

UAE: Weekends include Saturday and Sunday Bahrain/Qatar/KSA/Kuwait: Friday and Saturday

  • 50% Off Personal Locker Hire
    • Subject to locker availability
    • Personal Locker available in your home club only
    • Locker is personal for sole use of the VIP member
  • 10% Off Your Next Personal Training Purchase
    • One time only applicable to discount on rack rates only
    • This offer cannot be redeemed in conjunction with any other promotion or offer

General VIP Upgrade Ts&Cs

  • A member will enjoy VIP status providing their VIP subscription is active
  • VIP status can only be obtained by an active Fitness First member
  • VIP upgrade cannot be frozen and is non-refundable
  • A member must cancel their VIP upgrade when requesting to cancel their membership as this will not happen automatically
  • VIP upgrade is not transferable to any other person
  • The Promotion may be limited to a certain number of participants only
  • Introductory VIP offer is subject to change at any time at the discretion of Management
  • VIP upgrade benefits can only be redeemed whilst the VIP upgrade and membership are active
  • Fitness First may, in its sole discretion, amend these terms and conditions and/or the Promotion Specific Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Fitness First Mena website. The Member is responsible for ensuring that the Member is familiar with any updates to the terms and conditions.
  • If you opted in for a monthly reoccurring fees, your subscription will continue until you request a cancellation of the VIP upgrade. If you have opted in for an upfront payment, your VIP benefit will run from date to date and expire automatically.

Summer Starter Pack

  1. Pack of 3 PT sessions are open to both members and non-members of Fitness First.
  2. Sessions must be purchased before July 26th, 2024.
  3. All sessions must be redeemed and booked for dates within the month of July 2024.
  4. Fitness First is not responsible for any sessions that are not booked by members or non-members.
  5. There will be no extensions of the session validity period under any circumstances.
  6. All unused sessions will become invalid after July 31st, 2024.

PT Trial Session

  1. PT trial session is open for members only.
  2. Only one session per member
  3. Session must be bought and redeemed by 31st July.
  4. There will be no extensions of the session validity period under any circumstances.

Online Campaigns/offers & Promotions Terms & Conditions

  • Must register online via the Fitness First website to receive exclusive offers.
  • Confirmation email after registering on the website must be presented at the club to redeem any offers & promotions.
  • Campaign offers & promotions, including free access and guest passes, are valid only during the duration of the campaign and are considered expired once the campaign ends. 
  • Not tradable or redeemable for cash.
  • All Club Standard Terms and Conditions apply.
  • Specific Ts&Cs apply per campaign. Ensure you familiarize yourself with those as participation in campaigns indicates acceptance of Ts&Cs.
  • No alternatives can be given to any prizes/purchases under Campaigns/Offers and Promotions.
  • If a promotion is linked to third party in partnership with Fitness First, a specific vendor Ts&Cs may apply.
  • Prices inclusive of VAT charges. VAT applies to all transactions as per local law. For more information, visit the FAQ page.

60 Days Transformation Package

  1. The expiry of the Transformation Package is 60 Days from start date.
  2. The Transformation Package is non-refundable and non-transferrable.
  3. It cannot be mixed with any other package.
  4. Minimum age required to buy the package is 16 years old.
  5. Tabby can be used to pay for the package. As the price is higher than the limit of Tabby, payment can be split into Tabby plus card/cash.
  6. Membership cannot be frozen.
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