The new Fitness First MENA app is here and offers an enhanced booking experience, including:
✓ Booking and managing group exercise classes ✓ Buying and booking personal training sessions ✓ Accessing all your favourite apps and platforms directly from the Fitness First MENA homepage ✓ Referring a friend by adding in their details ….and so much more!
Our new app allows you to buy, book, view and manage all your classes and sessions in one place, and incorporates a special notifications feature so you never miss out!
Visit the “User Guide” on the side menu of the app once you register to learn more about our booking policy and procedures for cancelling classes, as well as how to navigate through the app.
For more information on how to register, speak to our friendly club staff.
Now you can buy, book and manage personal training sessions, and even search for a personal trainer based on specialty to achieve your goals.
Check the user guide on the side menu of the app for assistance.
Fitness First MENA is the Fitness First member app. As a registered member you are able to benefit from the following:
Firstly, in order to gain access to the app, you must be a Fitness First member and should know your membership number and your registered mobile number with Fitness First. If you do not know any of the above details, please visit your club reception. Then you will need to download the app from your respective device’s app store and you can click on this link you will be taken directly to the app in your devices app store to download. The app is available on IOS, Android and Huawei app gallery.
The app is only available in English for now, but an Arabic version of the app is in our plans to develop.
Click forgot password and enter your registered mobile number and membership number to reset username and password.
Currently the app is for Group Exercise and Personal Training bookings only. We will be adding functionality to the app later down the line.
Please visit your club’s reception and our friendly staff will be happy to support.
If you experience any issue with the app, please contact your club’s reception or the Fitness First Customer Service team - info@fitnessfirst-me.com
Please follow these simple steps:
You can check all your bookings under ‘My Profile’ and tap on ‘Cancel’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab and tap on ‘Cancel’
You have the option to join the Wait List if the class is already full and with more than 90 mins before the class start, you will be automatically moved to the class if a slot becomes available.
You can check all your bookings under ‘My Profile’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab
If you are in the club and the space become available before the class starts the instructor can manually add you to the class however please note members on the wait list will be given priority.
You can only book classes for yourself.
You can check all your bookings under ‘My Profile’ and tap on ‘Leave Waitlist’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab and tap on ‘Leave Waitlist’
Yes, you can. Just ask at club reception to add you on the system so you can book classes.
Please follow these simple steps with 2 options to book a session:
Option 1:
1. View all info about trainers in your club
2. Select service you want to book for Personal Training
3. System will check real time availability then you can book.
4. The club and trainer will be notified.
Option 2:
1. See who is available to make a booking at a time you want
2. Select the service you want to book
3. View available times that this service can be delivered
4. View trainers that are available for the booking
5. Learn about a trainer before booking
Go to ‘My Bookings’ on the app and tap on your selected session to cancel your attendance. You need to cancel your session minimum 24 hours in advance otherwise the session will be charged.
Currently no, however this functionality will be available at a later date. You need to book your sessions in the app and payment will continue to be made at your club with our reception team.
You can view ‘My Bookings’ on the app and that will show you all sessions you are booked in for with your trainer.
You can only book PT sessions for yourself.
This could be due to the following reasons:
- The Personal Training service is outside of the ADVANCED BOOKING period (2 days) which means that no Members can book for this class yet - You do not have a credit to book this service - You have another booking at that time| - You have multiple profiles and they have purchased a Personal Training associated to another profile
Please ask at reception for assistance if you are still unable to book your session.
This could be due to the following reasons:
- You are trying to cancel a booking in the past - You are trying to cancel a booking within the CANCELLATION period for the Personal Training service – you can still cancel your session but you will be charged. - You are trying to cancel your booking within the CLOSED period - The appointment is READ ONLY and Members cannot make changes to this booking
Please ask at reception for assistance if you are still unable to book your session.
You will still get charged for your Personal Training session unless you cancelled 24 hours in advance.
This could be due to the following reasons:
- You are trying to cancel the session within the cancellation period for the service - You do not have permission to cancel the booking
Please ask at reception for assistance if you are still unable to book your session.
This could be due to the following reasons:
- You never purchased Personal Training - You have purchased Personal Training and used all the credits assigned to you in the past - You have purchased Personal Training and made bookings in the past and in the future, that has used all the credits assigned to you - Your Personal Training package has expired - Your Personal Training package did not automatically renew because payment failed (for subscription packages) - Your Personal Training package did not automatically renew because it has completed its renewal cycle (for subscription packages) - You have multiple profiles and have purchased Personal Training associated to another profile
Please ask at reception for assistance if you are still unable to book your session.
Yes you can. Just ask at club reception to add you on the system so you can book with your personal trainer.
Yes, your trainer can book you via their staff app or via the desktop. Reception can also book PT appointments for you.
Please follow these simple steps:
1. Select your preferred club. 2. View class timetable, see what classes are on and how many spaces are left. 3. Click on the class to learn more about it. 4. Tap ‘BOOK’ to book a class – you will receive email notification to confirm this booking. 5. If the class is FULL, you will be added to the waiting list and notified by email once a space is available. You can view what number you are on in the waiting list. 6. There is no max slots for the waiting list at this stage.
Go to ‘My Bookings’ on the app and tap on your selected class to cancel your attendance. Classes can be cancelled right up until the start of the class, but we recommend cancelling as soon as you know you cannot attend to the class to give others a chance to attend.
You will be added to the waiting list. You will get an email notification to confirm you are on the waiting list and if a space becomes available in the class, you will be automatically added and will receive an email notification informing you also.
You can only book 48 hours in advance of a class. If there are still spaces available, you can book into a class up until class start time The padlock sign next to the class indicates that the class isn’t open for bookings.
You can view ‘My Bookings’ on the app and that will show you all classes you are booked in for.
You can only attend the class if you are booked in. If the class is full you will be added to the waiting list and if a space becomes available you will be automatically added to the class and notified via email. You can only attend that class if you are notified that you are now in the class, otherwise the class is full.
You can instead look at other classes available at the same time in your chosen club or in nearby clubs.
You can only book classes for yourself.
Please speak to reception in your local club if you are facing any challenges using the app or would simply like some advice and they will direct you to someone in our team who will assist you. Alternatively, you can view our instructional video.
Please view our instructional video or follow these simple steps:
1. Go to the top right hand corner of the app and click
2. It will show you a list of clubs you have access to as part of your membership
3. Select the club whose timetable you would like to view
4. That clubs Timetable will then be shown and you can view and book those classes
5. Alternatively, you can visit our website timetables page and search for all classes available at your preferred time/day/location. Click (here)
This could be due to the following reasons:
- The class is outside of the ADVANCED BOOKING period (2 days) which means that no Members can book for this class yet - The class might be a premium class and you do not have a credit to book this class - The class is full and there is no waiting list associated to the class - You might have another booking at that time
Please ask at reception for assistance if you are still unable to book your class.
This could be due to the following reasons: - You are trying to cancel the class with the CLASS CLOSED period (currently not configured for any class)
Please ask at reception for assistance if you are still unable to cancel your class.
You will always be able to join the waiting list, currently there is no limit and you can see what number you are on the waiting list.
You can select ‘LEAVE’ and you will be removed from the waiting list and you will receive an email notification advising this.
Yes, you can. Just ask at club reception to add you to your requested class.
Yes, you can. Just ask at club reception to add you on the system so you can book classes.
You need to select the club in the top right-hand corner of the timetable screen and scroll to the desired club or search for desired club by typing the name.
At present you are not able to filter all favourite classes in all locations. As there are 34 clubs in the UAE, it could be a very long list to show the schedule in all locations at the same time.
The STAR on the Timetable is to allow you to filter the schedule by classes that you have marked as favourites. To mark classes as favourites, please go to SERVICES and then go through the list of classes. Here you STAR the classes you want. Then on the timetable you can select the STAR and only view classes that you have starred.
The FOH staff can book you manually onto a class from the front desk. You can do this whilst in the club or by calling us in advance. The GXI can add you to a class if there are still spaces right before the class
This means that the class is not yet open for bookings – classes open 48 hours prior to the start of the class.
